Question 1

Do you build custom software, or only sell ready products?

Accepted Answer

Both — and most of our client work is custom. We build management platforms, mobile apps, e-commerce stores and websites around how a business actually runs, and we also offer ready products for clinics, schools, coaching institutes, hotels and restaurants. You own the code we build for you.

Question 2

Where is Craftn Tech based?

Accepted Answer

Our studio is in City Center, Kailash Vihar, Gwalior, Madhya Pradesh. We work with businesses across India, and clients in Gwalior can meet us in person.

Question 3

How long does implementation take?

Accepted Answer

A single-campus school or a standalone restaurant is typically live in 2–3 weeks, including data migration and staff training. Multi-campus groups and larger institutions run a phased rollout over 6–10 weeks, module by module, so daily operations never stop.

Question 4

Can you migrate data from our existing software or registers?

Accepted Answer

Yes — migration is part of every deployment, not an add-on. We import from Excel sheets, Tally exports, legacy ERPs and even scanned registers. Your team verifies a sample ledger before we switch anything over.

Question 5

Do you customise modules for how our institution works?

Accepted Answer

Every Craftn product ships with a configuration layer — fee structures, grading schemes, OPD token series, table layouts — that covers most needs without custom code. Where genuine custom work is needed, our engineering team builds it as a maintained module, not a one-off patch.

Question 6

What does training and support look like after go-live?

Accepted Answer

On-site training for office staff is included, with role-based video guides in Hindi and English. After go-live you get a dedicated support line with same-day response, plus quarterly reviews where we tune the system against how you actually use it.

Question 7

How is pricing structured?

Accepted Answer

Products are licensed annually per institution, scaled by size — students, beds or rooms — with implementation billed once. There are no per-feature surprises: every module in your plan is included, and you'll have a written quote before any work begins.

Question 8

Where is our data hosted, and how is it secured?

Accepted Answer

Data lives in Indian data centres with encrypted storage, daily off-site backups and role-based access on every screen. Your institution owns its data outright — full exports are available anytime, in open formats.

We createwhat you need.A software company in Gwalior. Custom software, websites and apps built around how your business runs, plus ready products.

Twelve products. Ready to run,
yours to shape.

Custom software,
built for real businesses.

Little Wonders

Don't take
our word for it.

What we build
to order.

How we work

Questions,
answered straight.

Tell us what
you need.

We createwhat you need.A software company in Gwalior. Custom software, websites and apps built around how your business runs, plus ready products.

Twelve products. Ready to run,yours to shape.

Custom software,built for real businesses.

Little Wonders

Don't takeour word for it.

What we buildto order.